Job Description

Customer Service & Logistic Specialist Jobs vacancy in Kenya 2019

Career Employment Customer Service & Logistic Specialist Nairobi Kenya March 2019 

Job Description

The ideal candidate Must have prior experience working with an International Organisation. Experience working in the Industrial Chemical sector would be an added advantage.

Key Responsibilities:

• Be the key internal focal point for a dedicated customer portfolio, in very close cooperation with the responsible Sales Representative(s).


• Have full A-Z responsibility for customer orders from order entry to invoice, regarding all order types, including coordinating order management and order fulfillment activities.


• Contact plants to prepare material and documentation.


• Assist in calculating and creating offers in internal system and sending offers to customers in cooperation with the relevant Sales Representative.


• Guarantee optimal service to the customers through close cooperation with Operations, Logistics, Sales force and Accounting.


• Respond promptly to all customers’ inquiries (regarding i.e. samples, documentation requests, product inquiries, prices, delivery.


• Ensure administrative handling and follow-up of claims in close cooperation with the Sales staff and Quality Manager.


• Tactfully handle customer’s special and/or urgent requirements to allow reasonable flexibility yet minimize impact on daily operation in terms of cost and process compliance.


• Review daily monitoring reports to ensure customer sales order meets customer requirements.


• Collaborate with Finance for billing documents.


• Assure the compliance of transport, labelling, documents, special markings and monitoring with the GMP+ regulations, especially in case of trading for feeding purposes.


• Coordinate orders with Operations and Warehouse for dispatch.


• Organize and monitor freight.
  

Qualifications:

• Relevant Bachelor’s Degree.


• Must have 5 years of relevant professional Customer Service experience preferably in Supply Chain in distribution products


• Must have prior experience working with an International Organisation.


• Experience working in the Industrial Chemical sector would be an added advantage.


• Problem solving skills, determination to persist through challenges.


• Excellent communication skills both written and verbal


• Ability to develop rapport with Customers and carrier vendors


• Profound service mindset, know how to listen analyze and anticipate the customer needs


• High reliability and motivation


• Flexible, dynamic and team-oriented personality


• Familiarity with ERP systems and ordering processing (SAP highly desired)


• Working knowledge of all MS office products


• Attention to detail.

Monthly Gross Salary: Kshs. 100 - 150,000/= Gross (Approx. 1,000 – 1,500) depending on experience and qualifications.

Deadline: 31st March 2019.

Position Level: Lower - Mid Level.

We endeavour to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

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