Customer Service Representative - Portuguese Speaking at Cigna
- Published date: July 6, 2023
- Category: Customer Service & Support
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
About the job
- Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
- Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues.
Qualifications
- Must have a Diploma or Bachelor’s degree or equivalent
- Excellent English and Portuguese written and oral communication skills is a Must
- Exceptional organizational and time-management focus
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
- 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
- Ability to perform in a high volume, fast paced call center environment
- Proven ability to work independently as well as a productive member of a team
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
- Knowledge of Medical Terminology a PLUS
Conditions/Requirements
- Work in 24 x 7 rotation shifts.
- 5 days a week.
- In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and Public Holidays
Method of Application
Related jobs
-
Training Consultant on Communication and Customer Care Skills at HIAS Refugee Trust of KenyaJobs in Kenya
DEPARTMENT: HR HIRING MANAGER: HR COORDINATOR START DATE: 15TH AUGUST 2023 POSITION SUMMARY: HIAS Kenya seeks the services of a competent and professional trainer to train all the staff on Communication and Customer Care. The trainer will take our st...
-
Customer Service Manager Job – Aga Khan HospitalJobs in Kenya
Description Aga Khan Hospital, Kisumu Career Opportunity: Customer Service Manager The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of ...
-
Customer Service Intern Job in Nairobi, Kenya 2023Jobs in Kenya
Job Title: Customer Service Intern Recruiter: Stratostaff East Africa Location: Nairobi, Kenya Available: Immediately Category: Experienced Offer: Negotiable (3 Months) Profile Introduction: Our client is seeking a customer service intern who will be...