Customer Service Specialists Jobs vacancy in Kenya 2019
- Published date: May 8, 2019
- Category: Customer Service & Support
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Customer Service Specialists Jobs vacancy in Kenya 2019
Career Employment Customer Service Specialists Nairobi Kenya May 2019
Job Summary
We are looking for a Customer Service Specialist in Kenya. PLEASE ONLY APPLY IF YOU HAVE CUSTOMER SERVICE EXPERIENCE AT A FINANCIAL INSTITUTION.
- Minimum Qualification: Bachelor
- Experience Level: Entry level
- Experience Length: 2 years
Job Description
Headquartered in European Union, Mogo Finance operates in 16 countries globally. We offer car purchase and logbook loans with the most customer-centric borrowing process. We have recently opened our business in Nairobi (Kilimani area) and are looking for talented and motivated individuals to join our growing team.
MAIN RESPONSIBILITIES AND TASKS:
- Proactively work with leads to achieve loan issuance targets
- Follow-up with customers who have already visited Mogo branch to finalize loans
- Identify, assess and attend to customers’ needs to achieve satisfaction
- Explain Mogo product (car financing and logbook loans) terms to customers
- Collect necessary documents and assess customer ability to pay
- Conduct proper KYC and fraud prevention
- Enter customer information into Mogo IT system
- Remain customer’s point of contact for all questions
- Process customer loan applications and ensuring quick loan disbursements
- Fluent in English and Swahili
- University degree
- At least 2 years of customer service work experience at a financial institution.
- Knowledge of logbook or consumer loan business is desired
- Excellent computer skills
- Excellent communication and collaboration skills
- Loyalty and integrity
Related jobs
-
Customer Service Agent Jobs vacancy in Kenya 2019Jobs in Kenya
Customer Service Agent Jobs vacancy in Kenya 2019 Career Employment Customer Service Agent Nairobi Kenya May 2019 Job Summary Customer Service Agents help customers with complaints and questions, give customers information about products and services...
-
Claims Officer-Medical Jobs vacancy in Kenya 2019Jobs in Kenya
Claims Officer-Medical Jobs vacancy in Kenya 2019 Career Employment Claims Officer-Medical Nairobi Kenya May 2019 Job Summary To support the Claims Manager in the claims Business by providing operational support in the Claims Department process...
-
Host/Hostess Jobs vacancy in Kenya 2019Jobs in Kenya
Host/Hostess Jobs vacancy in Kenya 2019 Career Employment Host/Hostess Nairobi Kenya May 2019 Job Summary A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The H...
Download Android App
