Job Description

Meridian Health Group is one of the market leaders in quality, cost-effective and accessible health care in Kenya and the East African region.

At the heart of our corporate philosophy is a devotion to patient centred care and service excellence.

We provide effective and efficient care in a safe and welcoming environment.

We seek to recruit competent and qualified individuals in the following capacities:

Job Title: Doctor’s Liaison

Function Department: Administration

Reports To: Clinical Services Manager

Main Purpose of the Job (Job Summary): To support the Clinical Services Manager in providing an enabling environment for doctors within Meridian Health Group.

Main Responsibilities

• Develop and maintain a specialists’ database and ensure complete, updated and accurate archiving of Specialist’s credentials.


• Develop a tracking system for and ensure timely follow-up of doctors’ payments is done.


• Link, guide and communicate with prospective specialists through the credentialing process.


• Maintain relationships with Specialists, administrative staff for specialists and other key Specialists’ influencers and provide a clear link between these and Meridian Health Group.


• Conduct marketing and sales calls with existing and potential Specialists as appropriate.


• Assist in the delivery and presentation of marketing materials to specialists and prospective specialists.


• Ensure concerns from Specialists are collected, collated and escalated to the Clinical Services


• Manager and feedback on resolution and/or otherwise is communicated to respective Specialists.


• Act as a liaison between Specialists and Meridian Health Group to resolve problems, provide and obtain information, and maintain positive working relationships with Specialists.


• Document all Specialists office interactions and other pertinent information in applicable databases to provide an accurate record of Specialist encounter history.


• Survey local primary and specialty physicians to identify potential specialists for credentialing.


• Any other duty as assigned by the supervisor in line with the job description.

Key Deliverables of this position

• Effective internal and external doctor relations

Academic & Professional Qualifications

Essential

• Diploma or Degree certification from a recognized institution.

Desirable

• Bookkeeping / accounting knowledge.

Work Experience & Skills

Essential

• 2 years’ experience in a front office role

Key Competencies

Essential

• Customer Focus


• Teamwork


• Strong interpersonal communication skills


• Good organizational skills

Desirable

• Tact and diplomacy


• Organizational awareness

How to Apply

Interested candidates meeting the requirements for any of the positions above should send current CV and cover letter quoting the post applying for in the subject line to: hr@mhg.co.ke by close of business 31st July, 2022.

Due to urgency in filling the above positions, shortlisting will be done on a rolling basis.

Only shortlisted candidates will be contacted.

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