Job Description

ERP Software Support Job vacancy in Kenya 2019

Career Employment ERP Software Support Nairobi Kenya April 2019 

Our client a leading solutions provider in the IT industry is looking to recruit a good ERP software support to join their dedicated team.

Duties and Responsibilities

• Installation, Configuration & Troubleshooting Of Software Components Remotely/On site


• Assess/evaluate client requirements against scope of project, manage project plan and schedule.


• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.


• Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones


• Take calls from Global customers and initiate the right response to them, positively and professionally


• Deal with a wide range of products


• Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand


• Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.


• Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support Calls communications documents, follow-up memos.


• Ability to manage multiple clients and projects/tasks simultaneously.


• Collaborate with several teams (e.g. software development, testing,engineering,sales) to achieve our common goal of solving our customer problems and enhancing our products


• Share your knowledge with other people in writing technical documents and enlarge the knowledge database

Qualifications

• 3 + Years Of Implementations Experience (Preferably Accounting/ERP Software).


• Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects.


• Previous full life-cycle implementation experience with Accounting/ERP Implementation


• Background as a Software Support Consultant & Implementation Engineer or Business Analyst


• Must possess strong cross team/group/org collaboration skills.


• Excellent organizational, analytical, and problem solving skills


• Excellent communication and presentation skills


• Willingness to travel Local/Abroad

If qualified kindly send your CV to vacancies@jantakenya.com clearly indicating “ERP Software support” on the subject line by 4th April 2019

Apply Now Email Job