Job Description

IT Assistant Job, IT Kenyan Jobs 2022

Job Title: IT Assistant.

Industry:  Solar And Energy.

Location:  Nairobi

Gross Salary: 50,000 + incentives

Job Purpose:  The Information Technology (IT) Assistant is responsible for providing day to day technical support on all IT related issues including but not limited to networks, hardware and software maintenance, upgrades, troubleshooting, configuration and user training among others.

Responsibilities

• Configuration, deployment, setting up and management of workstations, laptops and peripheral equipment


• Provide software/hardware and system troubleshooting support


• Manage the installation and upgrade process of computer hardware and software as per organizational guidelines and industry best practice


• Ensure the availability of the local IP PBX and troubleshoot any challenges identified


• Create mailboxes for new staff members


• Offer support by troubleshooting mail access errors and ERP and assist in resetting passwords when necessary


• Raise Tickets on Helpdesk for all ERP issues and follow-up on pending tickets with the ERP Support team


• Ensure timely and cost-effective replacement of network, software and peripheral equipment


• Maintaining inventory of IT equipment/asset register


• Provide basic user training and dissemination of technological information and updates to all staff


• Auto-configure endpoints patching and push updates from the online portal in case of failures, ensuring all computers are fully patched and scanned bi-monthly


• Ensure all devices have a valid software license and keep an inventory of the license keys


• Setup all users “desktop” and “my documents” folders to sync to network or cloud backup

Qualifications

• University degree in either Computer Science, Information Technology, Business Information technology, Information management)


• At least 3 years of working experience in IT


• Network Certifications will be an additional advantage – (Networking Essentials, N+), CompTIA A+ certification


• Knowledge of Microsoft Navision, experience working with Navision is a key added advantage


• Strong comprehension of ICT systems and technologies


• Advanced knowledge on use of MS Office applications


• Team player


• Excellent communication and interpersonal skills


• Unquestionable Integrity and strong ethical standards

How to Apply

Interested and qualified candidates to send their resumes to vacancies@gaprecruitment.co.ke latest by 28^th January 2022

Indicate email subject as: IT Assistant

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