Guest Service Agent at Accor
- Published date: March 21, 2024
- Category: Administrative & Office
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Description
- Welcome and assist Guests’ according to Accor Standards.
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
- Be a brand ambassador by providing memorable Guest experiences.
- Ensure prompt, efficient and updated recording of mails, parcels, and messages.
- Personalize the interaction in anyway and engage with Guests as individuals.
- Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.
Qualifications
- Strong verbal and written communication skills
- Excellent time management and organizational skills
- Customer service experience
- Computer skills including Microsoft Office and telephone operating systems
- High school diploma or equivalent
Method of Application
Related jobs
-
Assistant Store Manager at West Kenya Sugar LimitedJobs in Kenya
Role Description This is a full-time on-site role for an Assistant Store Manager at West Kenya Sugar Co. Ltd (Kabras Sugar) located in Kakamega County, Kenya. The Assistant Store Manager will be responsible for day-to-day store management tasks, ensu...
-
Programme Analyst - Foundations at Safaricom KenyaJobs in Kenya
JOB DESCRIPTION Reporting to the Manager - Monitoring Evaluation Reporting and Learning, the position holder will manage the MPESA & Safaricom Foundations websites and digital content, Monitoring and Evaluation, Data analysis and ISO integra...
-
Corporate Communications and Social Manager ( FTE) at Safaricom KenyaJobs in Kenya
JOB DESCRIPTION Reporting to the HOD- PR & Corporate Communications the position holder will be responsible for developing innovative Digital PR and external communications strategies, and PR campaigns that are tailored to meet Safarico...
Download Android App
