Hardware Support Engineer Job at Koko Networks 2022
- Published date: March 2, 2022
- Category: Engineering
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Hardware Support Engineer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 years
- Location Nairobi
- Job Field Engineering / Technical
- As a Hardware support engineer, you will support the Tier 1 + 2 hardware field system support functions (service desk + field technicians) with engineering expertise and work closely with Hardware Design Engineers to ensure the reliability of our hardware systems in the field.
- What you will do
- Support Tier 1 field system support (NOC) with analysis and resolution of issues within SLA.
- Support Tier 2 field system support (field technicians) with analysis of issues
- Build tools and processes for Tier 1+ Tier 2 field system support functions
- Train Tier 1 + Tier 2 field system support on relevant tools and processes
- Design pro-active field maintenance processes and tools
- Synthesise, categorise and characterise issues occurring in the field with KOKO hardware products to help drive understanding amongst the rest of the product and engineering teams
- Suggest engineering solutions to the Design engineering team based on issue analysis
- Collect information to support calculation of meaningful metrics that help understand the health status of our systems
- Audit Tier 1 + Tier 2 field system support functions (incl. Field maintenance) on a regular basis
- Offer support to any other engineering tasks as assigned by the line manager
What you will bring to KOKO
- Experience in hardware design (mechanical and electrical)
- Experience in support and maintenance processes
- Experience in hardware troubleshooting and root cause analysis (RCA)
- Bachelor Degree in Mechanical Engineering or related field
- Excellent written and spoken technical English
- Highly skilled in Microsoft Excel
- 3+ years of relevant work experience
Method of Application
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