Hostess at Bridge Talent Management
- Published date: March 21, 2024
- Category: Management & Business Development
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Role Statement:
- To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.
Key Responsibilities:
- Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary
- Communicating accurate wait times
- Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table
- Seating guests and distributing menus
- Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over
- Light cleaning around the restaurant (like wiping down menus and tables)
- Engaging with guests to ensure they’re happy with meals, drinks and the overall service
- Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager
- Answering phone calls and taking reservations
- Mastering all Menus to be able to assist with any guest queries
- Listening to and answering guest questions, concerns and enquiries
- Confirming the correct meal plan for guests entering the restaurant
- Taking orders, posting bills and serving guests
- Following up with delayed orders with the Kitchen staff
- Taking care of the kids and young children for safety and orderliness in the restaurant.
- Providing great customer service
- Perform any other duties as assigned by the management.
Requirements
- Diploma in Hotel Management or equivalent
- 1+ years’ experience as a waitress or hostess
- Exceptional listening and communication skills.
- A polite, engaging personality.
- Commitment to customer satisfaction and service excellence.
Method of Application
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