Job Description

Safaricom Investment Co-operative (SIC)

Job Title: ICT Intern

Reporting to: ICT System Admin

Department: ICT

Safaricom Investment Co-operative (SIC) an investment cooperative that pursues joint investment for its members, through real estate investments, Marketable security, and Private Equity.

The society seeks to transform the economic and social wellbeing of our investors through prudent, sustainable and investment decisions anchored on 3 pillars; Financial growth and Sustainability, Increased member mobilization, and improved internal processes and strengthening institutional capacity.

We seek to fill the position of ICT Intern.

Purpose: The ICT Intern will be responsible for assisting the System Administrator in the day-to-day support of the organizational ICT needs.

KPIs

• Problem Resolution


• Infrastructure Stability


• Systems Uptime


• User Support


• Website Uptime


• Software Utilization

Responsibilities

• Installing and configuring computer systems and solutions.


• Maintaining application systems.


• Providing end user support and training users on effective and efficient use of ICT facilities.


• Maintaining an up-to-date ICT equipment register and issuance register.


• Installing, configuring, and monitoring Local Area Network components.


• Updating and maintaining the societies’ website.


• Maintain the ICT assets inventory.


• Monitoring and liaising with providers to ensure computer systems and internet networks are running optimally.


• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.


• Planning and undertaking scheduled maintenance upgrades.


• Investigating, diagnosing, and solving computer software and hardware faults.


• Maintaining records of software licenses.


• Managing stocks of equipment, consumables, and other supplies.


• Developing procedural documentation and providing relevant reports.


• Managing and supporting the roll-out of new applications.


• Perform routine server monitoring and performance benchmarking.


• Monitor and remove virus, spyware, and other non-authorized software.


• Manage the company Google Drive.


• Company ecommerce website maintenance.


• Providing ERP and CRM systems support.

Behavioral Competence

• Problem solving


• Communication


• Reliable


• Hardworking


• Ready to learn


• Flexible


• Patience

Qualifications

• Have a Degree in IT or related field from an accredited university.


• Hands-on IT Support experience.


• Understanding of web development Java script, HTML, and liquid.


• Attention to detail.


• Basic experience in networking

Added Skills

• Certification in specific areas such as Web, Security/Networking (Microsoft, Cisco, Oracle) will be an added advantage.


• Experience in the Use of Microsoft Navision Highly desired.

Application

If you meet the above requirements, kindly send your applications to recruitment@sic.co.ke by November 30, 2022

At SIC, we embrace and thrive in diversity for the benefit of our employees, our investors, and our community.

SIC is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity or expression), national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, parental status or any other non-merit factor. We prohibit discrimination and harassment of any kind.

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