Job Description

Kenafric Industries Limited

Job Title: Customer Service & Invoicing Officer

Department & Section: Sales and Distribution

Reports To: Sales Administrator

Location: KIL / KCC

Main Purpose of This Position (in 2-3 sentences): Receiving, processing, and overseeing of customer sales orders, communicating order status to customers and solving customer related issues.

2-3 Key Deliverables For This Position

• Processing of customer orders on time and in full


• Achievement of high levels of customer satisfaction at all points of interaction with customers – on phone, email, face to face and fulfillment of customers’ requests excellently.


• Engagement with other departments to ensure delivery of the customers promise.


• Support to achieve sales targets through engagement with customers in generation of orders.

Key Responsibilities

• Establish, develop and maintain cordial relationships with customers for business growth.


• Obtaining and receiving of local and export customer orders directly from customers and/or from the relevant commercial teams for processing.


• Booking in of the orders in the Kenafric ERP system (SAP), invoicing and processing both local and export customers’ orders for sales targets achievement.


• Answering of customer telephone calls and emails enquiries on pricing, status of their orders and shipping dates. Giving feedback to customers on time and in full for customer satisfaction.


• Coordinating with logistics department to ensure process of ordering and delivery is within required timelines


• Coordinating stock inventory with production team to ensure both local and export customer demands are fulfilled as per the orders received.


• Orders, invoices, delivery notes, packing lists and all other documents must be raised accurately, completely, and timely using the Kenafric ERP system (SAP).


• In case of any billing errors, issue debit and credit items to resolve the errors in consultation with the customer and finance department.


• Filing and record keeping of all transactions daily, weekly and monthly reconciliation.


• Providing support to the sales administrator and financial staff particularly credit control in account collection.

Academic Qualifications

• Diploma in Sales and Marketing or any related qualification

Key Interfaces

Internal

• Supply Chain


• Finance


• Quality Assurance

External

• Customers

Job / Functional Skills

• IT Skills and CRM usage skills


• Customer Relations


• Persuasive skills


• Negotiation and Influencing skills


• Planning & Organizing skills


• Attention to details


• Interpersonal skills

General Skills

• Teamwork


• Communication Skills


• Time Management

Behavior

• Customer centric


• Ownership


• Continuous improvement


• Leadership

Relevant Experience

• At-least 3 year(s) relevant experience

How to Apply

Applications to be sent to recruit@kenafricind.com with the subject- Customer Service & Invoicing Officer

Deadline for applications is Friday 30th July, 2021

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