Loans Collection Call Center Manager Job in Nairobi, Kenya 2021

  • Published date: September 15, 2021
  • Category: Management & Business Development
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description

Job Vacancy: Loans Collection Call Center Manager

Salary Range: KShs 50,000

Location: Nairobi

Our client, an international organization who is a leading provider of Loans collection services is seeking to recruit a Loans Collection Call Center Manager.

Duties and Responsibilities

  • Implementing collection policies and procedures to avoid excessive outstanding credit.

  • Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.

  • Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.

  • Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.

  • Build a collection business system and establish related systems and procedures.

  • Setting payment collection goals and targets for the company.

  • Lead the team to complete the assessment goals set by the company, establish, and improve the team incentive policy.

  • Develop a work plan according to the company’s business requirements and be able to carry out a reasonable division and arrangement of labor and complete the work effectively according to the planned nodes.

  • Responsible for the supervision of the entire business operation process, through the data report, effective analysis of the work data, can find the problems and effectively solve them.

  • Responsible for solving unexpected problems in daily operation management and be able to quickly find effective solutions.

  • Responsible for the introduction and construction of team talents, team staffing according to business requirements, and on-site training and work guidance for employees.

  • Handle call center business work and be able to put forward constructive opinions and suggestions.

Qualifications and Experience

  • Bachelor’s degree, preferably in finance or any Business-related field.

  • Proven experience as a credit and collections manager or similar supervisory position (at-least 4 years of experience).

  • Knowledge of high-volume collections, credit authorization and billing procedures and practices.

  • Experience in customer service is essential.

  • Knowledge of performance evaluation procedures.

  • Outstanding communication and negotiation abilities.

  • Good in spoken English and local languages.

  • Have good communication skills.

  • Acknowledge basic debt collection process on loan App.

  • Must possess strong interpersonal skills, verbal, and written communication skills and most importantly empathy.

  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.

How to Apply

To apply send your CV to: latest by 24th September 2021.

Indicate the role and salary expectations which is within the provided budget on the email subject.

NB: Flexi Personnel does not charge candidates for job placement

Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Operations Manager Job in Nairobi, Kenya 2021
    Jobs in Kenya

    Job Vacancy: Operations Manager Job Location: Nairobi, Kenya Our client, an international e-commerce organization who is a leading provider of Importation / Exportation services is seeking to recruit an Operations Manager. Duties and Responsibilities...

    September 15, 2021

    Ksh Not mentioned

    Apply Now

  • Process Minders Jobs in Kenya
    Jobs in Kenya

    Job Vacancies: Process Minders Role Profile Clearing of rejects, bottles and cans falling along the Bottling Lines; Taking part in the crate balancing actions during change-overs; Clearing the bottling lines of excess empty crates or loading the same...

    September 14, 2021

    Ksh Not mentioned

    Apply Now

  • CIHEB Deputy Program Director Job in Nairobi, Kenya 2021
    Jobs in Kenya

    Vacant Position: Deputy Program Director Job Location: Nairobi Report To: Program Director Background: The Center for International Health, Education and Biosecurity (CIHEB)-Kenya is a local non-governmental organization collaborating with the Minist...

    September 13, 2021

    Ksh Not mentioned

    Apply Now