Job Purpose

• Manages and drives performance of a team of Import Operations Specialists


• Processes, handles, distributes all required documents in the receiving area


• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements


• Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures


• Acts as subject matter expert for AFR/OFR Operations questions


• Interacts with Customer Service, Product, and Global Service Centers, if required


• Extensive knowledge of OFR Import and Export Operations


• Fit for people management role (communication, motivation and interpersonal skills) Demonstrates strong communication capabilities


• Easily capable of making well informed decisions

Main Accountabilities

1. Organizes, splits and plans day-to-day work of Import Operations Specialists


2. Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)


3. Arranges delivery


4. Ensures handling of required Import documents according to regulations and internal procedures


5. Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents


6. Supports Customer Service in the incident and exception management resolution


7. Creates, builds and maintains excellent relationships with key suppliers


8. Continuously monitors supplier performance and develops improvement plan when required


9. Identifies training needs and opportunities to develop a highly skilled functional department

REQUIREMENTS FOR THE JOB

Functional Experience

• Long-term experience and proven track record in the customs segment


• Fit for people management role


• Proficient decision making skills


• High degree of written, verbal and organizational skills

Geographical Experience

• Knowledge of the industry and stakeholders - shipping lines, CFS, transporters,KRA,KEBS,KPA

Education / Qualification / Certification Requirements

• Relevant training in clearing, freight forwarding or logistics management


• Deep knowledge of OFR imports and exports operations


• Strong analytical skills and good communication skills


• Commercial experience/capabilities

Language Requirements

• Excellent English

Functional Competencies

• Ability to work under pressure


• Strong problem-solving mentality


• Extensive knowledge of OFR Import Operations


• Good administration skills


• Results driven and attention

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