Job Description

A fast growing micro finance institution is urgently seeking to fill in the positions outlined below:

Position: Debt Collector

Reporting to: Debt Collector Manager

Other Relationships: Marketing, Credit, Customer Service, HR, Finance, Operations & IT

Job Summary: Debt collector will effectively manage the company’s credit/Debit policy and minimize overdue debtor’s balances.

Roles and Responsibilities

• Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.


• Contact customers with balances and negotiate payment terms and schedules.


• Minimize objections for payment and suggest available customer-friendly payment options.


• Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts


• Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.


• Offer clients several payment options and arrange for the prompt repayment of balances.


• Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.


• Follow up all outstanding debts for customer accounts that have defaulted in liaison with operations manager and branch manager.


• Handle disputed issues and negotiate to bring payment within the agreed terms.

Minimum qualifications, experience & competencies required:

• 1-3 years collection experience preferred


• Excellent communication and negotiation skills


• Ability to positively connect with clients and encourage them to make payments toward debts owed


• Time management skills are essential to complete all required client calls daily


• Experience meeting retention and negotiation sales goals


• Basic computer software skills and the ability to work within relevant data spreadsheets


• Ability to work well in a fast-paced environment


• Attention to detail and the ability to reason and think quickly is essential for negotiating effectively


• Strong attention to detail, goal oriented and a team player with a flexible approach.

Application:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job tittle in the subject field to mollymutheu@granarycapital.com.

Only shortlisted candidates will be contacted.

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