Job Description

Microfinance Bank

Job Title: Operations Manager

Industry: Banking

Location: Nairobi

Gross Salary: Competitive

Our client is one of the leading Microfinance Banks in Kenya.

They seek to recruit an Operations Manager to drive the banks processes in a centralized manner with a high degree of efficiency and control and ability to support the business growth and overall efficiency.

Responsibilities:

• Develop and implement the operations strategy for the bank


• Centralize operations processes


• Delivery of all operations services to meet the needs of the bank


• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction


• Continuously review processes to eliminate nonvalue activities and ensure that the processes are designed to deliver excellent customer service whilst mitigating risk


• Maintain a high level of efficiency in all the business processes


• Entrench measurable and meaningful customer service standards and practices


• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate, and monitor.


• Ensure all audit issues are addressed


• Develop control measures to mitigate risks in operations


• Develop and manage the operating budget for the department


• To perform any other duty as assigned in line with the organization goals and objectives.

Qualifications & Experience

• University degree in Operations Management, Accounting, BCom or any other Business-related field


• Professional banking qualifications and its equivalents will be an added advantage


• 6-8 years in banking 4 of which should be in Operations management


• Good sense of responsibility


• Proven leadership skills


• Strong presentation and communication skills.


• Proven ability to generate new business


• Possess strong analytical and interpersonal skills


• Can make prompt decisions and be independent in problem solving and risk management


• Leverage in technology

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject (Operations Manager – Microfinance Bank) to vacancies@corporatestaffing.co.ke before 5th April 2021.

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