Job Description

National Bank – A Subsidiary of KCB Group Plc.

Position Title: Senior ICT Change Manager

1 Available Position

Job Ref No. HR/052/2021

Division: ICT

Location: Head Office

Reporting to: Head ICT Service Delivery

Position Scope: The overall responsibility of the role holder will be to provide direction and ensure that standardised methodologies and procedures are used for efficient management of change.

He /She will in addition develop and adopt best practice change management frameworks and guidelines for the unit.

Key Responsibilities:

• To be responsible for best practise in change management and ensuring that appropriate governance and controls are in place by managing and periodically reviewing change management policies and providing guidance


• Responsible for coordinating and conducting the Change advisory board (CAB) engagement sessions to deliberate on changes in progress


• To provide guidance, facilitate approval or rejection of changes in the ICT environment


• Responsible for preparation of forecasts and evaluation of the actual impact of changes


• Act as the ICT liaison for respective project teams and functional managers involved in various ICT related projects and changes


• To ensure evaluate and ensure readiness for change and be responsible for implementing or rejecting a change assignments


• Provide support and management of necessary communication activities related to the changes within department and stakeholders


• Develop, set and enforce quality assurance standards in all system change development initiatives.


• Research on latest technologies and best practice to support continuous improvements in systems’ and applications’ quality and efficiency


• Assessment of risks within the areas of responsibility and ensure that risks are mitigated and that changes deployed are in line with risk management policies of the bank;


• Responsible for constructing and issuing weekly and monthly change management Key Performance Indicators (KPI) reports.


• To support in developing, review and maintaining of ICT quality management policies and processes that drive improvements in performance and customer satisfaction;


• To provide support and maintain quality assurance activities that align to intangible benefits for purposes of effective change management within ICT Division.


• To deliver effective testing outcomes against the pressures of time, cost and quality


• To manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices.


• To manage the testing, identification and diagnosis of functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification


• Provide team leadership and capacity building of the team assigned within Change Management.


• To determine and maintain standard operational procedures for the change management unit.


• To ensure to carry out risk assessments for the unit and provide support for audit and risk assurance activities


• To keep up with new technologies and proactively drive innovation with new ideas available.


• To ensure adhere to change management policy and ensure that it is strictly adhered to within the unit.


• Ensure adherence of the Bank policies, procedures, guidelines and regulations.

Skills & Experience:

• Bachelor’s degree in Information Technology or related field from an accredited university.


• ITIL Certification


• Professional Banking qualifications


• Five (5) years’ progressive experience in IT field within the financial Sector with three (3) years in a change environment at a management level


• Advanced level of knowledge and experience in change management;


• Excellent leadership & team management skills


• Ability to meet tight deadlines and remain calm under pressure;


• Excellent analytical & problem solving skills


• Good communication (oral, written and presentation) & interpersonal skills


• Sound knowledge of Bank operations, policies & procedures


• Knowledge on trends in the banking and IT Industry


• Customer focused and ability to relate to business objectives


• Appreciation of Information Security standards and practice

Behavioural Attitudes

• Ability to work with minimal supervision


• Honesty, Courage and Integrity skills


• Proven research ability


• Excellent verbal and written communication skills


• Motivated and results oriented


• Sound Decision Making skills

Technical Knowledge

• Experience of working with MO365, SQL,windows 10


• Experience and exposure on Database queries


• Experience and exposure of File formats


• Experience of Interfaces and file management


• Experience and demonstrated knowledge of DR and BCP Planning


• Understanding of logging techniques


• Understanding of Core Banking system administration

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 10th September 2021.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

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