Job Description

National Bank – A Subsidiary of KCB Group Plc

Position Title: Senior Manager, Card Business

Job Ref No. HR/064/2022

1 Available Position

Division: Retail Banking

Location: Head Office

Reporting to: Head Channels & Partnerships

Position Scope: The role holder will be responsible for the growth & profitability of the Card Business Segment of the Bank.

Key Responsibilities:

• Develop and implement Strategy, Policies and Procedures relating to Card Business.


• Develop and implement strategies for maximizing revenue generation through Interchange Income, cross sell routes, customer/channel/process/partnership management.


• Design and manage the roll out activities of new card products, including product positioning, advertising and promotions activities.


• Design and implement lean, efficient and effective card processes that translate into excellent customer service and cost management.


• Develop and execute a comprehensive set of portfolio tools to achieve targets on spend, activation, cross sell & attrition to grow & retain profitable customers.


• Review, analyse and manage the customer portfolio including instituting initiatives in line with the strategy for customer acquisition, retention and cross sell of Asset and Liability products.


• Formulate and manage the administration of fee structure and cost management initiatives that maximize revenue generation and minimize cost and revenue leakage.


• Ensure strict adherence to Operational Risk Policies & external compliance requirements to minimize risk of financial and reputational loss from non-compliance to internal and external regulations.


• Develop and service strategic relationships with Merchants and tactical partners to build a unique product proposition based on the requirements of each card type.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in a Business related field from a recognized University.


• Professional qualifications in CPA, ACCA and AKIB will be an added advantage.


• Certification in Card Management is preferred.


• Eight (8) years’ experience in Banking.


• At least Five (5) years’ experience in handling Card Business and product development functions of a commercial bank at a managerial level.


• Demonstrated hands-on experience at Senior Management level on innovation/product development.


• Deep market knowledge and established relations with vendors and other industry functionaries.


• Good understanding of Banking laws and regulations


• Governance – knowledge and ability to ensure good governance practices in the assigned Department.


• Excellent stakeholder Management.


• Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.


• Integrity and honesty and ethics – ensures ethical practices and integrity and ensures NBK is not put at reputational risk.


• Customer orientation – is customer focused striking a solid balance between external and internal customer orientation.

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 15th August 2022.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.

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