Operations Coordinator at Crystal Recruit
- Published date: August 28, 2023
- Category: Administrative & Office
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Responsibilities
- Facilitating cross-channel feedback from customers and employees to management and executive teams
- Working with team leaders, managers, and department heads to learn departmental needs and goals
- Lead and Coordinate Crew Members Effectively by Providing clear instructions and guidance, delegate tasks appropriately and fostering teamwork for efficient operations.
- Handle Claims and Address Customer Complaints
- Ensuring that all activities conform to local, federal, industry and company standards
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
- Designing and maintaining clear operational guides to ensure consistency of operations
- Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
- Collaborating with management and executives to set departmental and organization-wide goals
- Identifying and resolving any problems
- Conduct general and clerical office tasks
Requirements
- 4-5 years' experience as an Operations Coordinator or similar role
- Degree in Business Management, Administration or related course.
- Excellent customer service skills
- Demonstrated ability to lead and manage teams.
- Good knowledge of Microsoft Office applications
- Good time management skills.
- Excellent interpersonal skills to build strong relationships with colleagues
- Excellent communication Skills
- Able to give and receive feedback and constructive criticism from a variety of channels
- Excellent strategic planning and problem-solving skills
- Ability to work efficiently with minimal supervisions
- Collaboration and teamwork skills
Method of Application
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