PRIMARY RESPONSIBILITIES

Parts Sales

• Engage in parts sales to new and established customers through the retail counter and various  digital platforms (emails, telephone, WhatsApp). 


• Proactively generate new sales opportunities with irregular and inactive customers through  cold calling and upselling. 


• Process parts sales orders through the retail counter and workshop efficiently. 


• Collaborate with the Parts Ordering Analyst to enhance the quality of demand forecasting. 


• Conduct substitution checks and submit them to the Parts procurement Manager for action. 


• Manage parts returns in accordance with relevant Standard Operating Procedures (SOPs).

Customer Support

• Respond to customer inquiries in person, over the phone, via email, or other communication  channels, ensuring a smooth completion of the sales process. 


• Follow up with customers after the sale to ensure satisfaction. 


• Expand the customer base and gather feedback on the level of service delivery. 


• Attend to pending customer backorders, providing regular updates on the status of VORs  (Vehicle Off-Road) and backorders.

Manage Quotations and Reporting

• Generate accurate quotations, process orders, and create picking lists, ensuring timely and efficient  deliveries. 


• Maintain a well-organized filing system for invoices and LPOs (Local Purchase Orders). 


• Submit VOR order parts lists to the Parts Ordering Analyst for prompt action. 


• Record lost sales on the ERP (Enterprise Resource Planner) to minimize future stockouts. 


• Report on the quality of inventory in relation to parts sales, including fill rate and service level metrics


• Responsible for the proper documentation and archiving of parts-related documents, such as  invoices, LPOs, and special-order parts deposit receipts 


• Product Knowledge and SOPs 


• Keep up to date with changes in electronic catalogues and DMS/ERP 


• Enhance product knowledge through active participation in technical trainings for non-technical  staff. 


• Participate actively in departmental and company programs, meetings, and seminars. u. Adhere to company policies and standard operating procedures (SOPs).

Required Qualifications and Experience

• Degree/Diploma in Business Management/Mechanical or related. 


• 2 years of experiences in Automotive. Experience in Parts Sales will be an added advantage.


• In-depth knowledge of Auto Parts. 


• Excellent customer service skills. 


• Good communication skills.  


• Computer literate.