Restaurant Supervisor Witaly Limited
- Published date: March 31, 2022
- Category: Hospitality & Hotel
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Summary
We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly.
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 5 years
Job Description/Requirements
You should also be able to identify ways to decrease the restaurant's operational costs.
You should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. You must be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
Duties and Responsibilities:
• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
Skills and Requirements:
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Bachelor's degree in business administration or hospitality is advantageous.
• 5 years’ work experience, with 3 years of this experience being in a hotel set up as a supervisor.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
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