About the job

Under the general guidance of the Laundry Supervisor, Laundry Operator within the limits of established Fairmont Hotels Policies and procedures provides friendly and courteous service in the department to customers in accordance with departmental standards with taking a leading in service delivery.
Promotes the desired work culture around our Fairmont Service Promises and Values.
Exercise initiative and independent judgment in the performance of assigned tasks

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide


• Learning programs through our Academies and the opportunity to earn qualifications while you work


• Opportunity to develop your talent and grow within your property and across the world


• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Cleans machines, equipment and working area


• Ensure personal safety by wearing protective gear where appropriate


• Switch on all laundry utilities; water, electricity, steam and compressed air.


• Arrange all flatwork which is free from dirt and stains for ironing at the calendar ironer.


• Ensure a first-in-first-out system of flat work.


• Pass items through the calendar as per laid down procedures ensuring hems and corners are straightened.


• Fold items that are free from stains, dirt, dampness, tears, and creases as per set standards.


• Arrange already linen neatly in the linen room shelves.


• Iron shirts ensuring the finished product is free from stains, dirt, dampness and creases. Ensure no damage of buttons.


• Report faults in machines and equipment.


• Consult superiors in case of any doubts or difficulties.


• Press the colleagues uniform every day within the acceptable time lines and ensure that its ready by the time each colleague is reporting to work.


• Issue uniforms to colleagues and ensure strict adherence to the set issue times.


• Maintain the work area and machines clean every day before and at close of business.


• Report any machine breakdown to the Laundry Supervisor or Manager as soon as possible for follow up and in their absence to the Chief Engineer or his Assistant.


• Maintains good customer relations to keep business level high.


• Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery


• Sort out all ironing items as per ironing needs


• Ensure there is no linen on the floor at any given time


• Assist in enforcing laundry plant no-through-way policy for none laundry staff


• Sort out and properly store discarded linen


• Ensure proper usage of laundry supplies


• Load and unload extractor


• Performs any other duty as assigned your supervisor or management

Self-Management

• Comply with Hotel rules and regulations and provisions contained in the employment handbook.


• Comply with company grooming and uniform standards


• Comply with time keeping and attendance policies


• Actively participates in training and development programs and maximizes opportunities for self-development.


• Contributes to the laundry departmental meeting

Customer Service

• Being attentive and sensitive to customers and guests.


• Accurately and promptly fulfilling guest request.


• Understands and anticipates guest needs.


• Maintain high level of knowledge which will enhance the guest


• Experience


• Demonstrates a service attitude that exceeds expectations


• Takes appropriate action to resolve guest complaints.


• Maintains a high level of product and service knowledge


• Be able to promote the Hotel in terms of products and services.

Occupational Health & Safety Responsibilities

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.


• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.


• Initiate action to correct a hazardous situation and notify Management of potential dangers

Your Experience And Skills Include

• At least 2 to 4 years of similar experience preferably in the hospitality industry.


• Excellent customer service skills.


• Flexibility, punctuality, team work and Cleanliness.


• Ready to work varied shifts, including weekends and holidays.


• Team focused


• Action Oriented- Driving to achieve ambitious targets in an effective way


• Passionate- About our guests and business partners to ensure their needs are met.


• Championing change- Shows openness to new ideas and adapts readily to changing priorities


• Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality