Job Description

Job Description/Requirements

Key Responsibilities

Business Growth

• 
  
  
  
  • Ensure the achievement of targets assigned by the Branch Manager by conducting phone calls, cross-selling, and referrals.
  
  
  • Migrate customer transactions from the branches to low-cost electronic channels to ensure reduced cost for branch operations. 
  
  
  
  

Customer Service

• 
  
  
  
  • Provide customers with competent, timely, and error-free services in the area of account opening and account management (Assets & Liability products, After sales…etc)  to ensure high levels of service and customer satisfaction.
  
  
  • Consistently meet and exceed service standards set for customer services.
  
  
  • Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.
  
  
  
  

Service Quality & Business Operations Control

• 
  
  
  
  • Adherence to all established Bank’s policies, operating manuals, service quality standards, and code of conduct for a smooth workflow, high service quality, and low level of operational risk.
  
  
  • Compiles various MIS reports and report any discrepancies to the immediate supervisor to ensure accurate service delivery to customers.
  
  
  
  

Internal Process

• 
  
  
  
  • To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
  
  
  • To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).
  
  
  • Follow up on various cases with all the concerned stakeholders such as customers, internal Bank departments in order to ensure 100% closing mandates.
  
  
  • Responsible for custodianship of securities as assigned by the Branch Manager
  
  
  
  

Training & Development

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIBKL products.


• Maintain effective relationships with supervisors and peers and provide support whenever it is required.

All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Education:

• Minimum Bachelor's Degree.

Training/Skills

• Commercial Market knowledge


• Relevant Product Knowledge


• Computer skills

Work Experience :

• Minimum 3 years Experience.

Competencies:

• Communication Skills


• Liaison Skills


• Selling Skills


• Team Orientation


• Banking services (types and Sharia provisions)


• Shariah, Foundations & principles of Islamic finance.

To apply, send your CV and cover letter to careers@dibkenya.co.ke  by Friday, 04th February 2022, Quoting Ref.No.COP/O-SS/007/22 as the Subject of the email application.

Apply Now Email Job