Sales Support Specialist at DHL
- Published date: July 31, 2023
- Category: Sales
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
In this Sales Support Specialist position
- You will administer sales administration/ sales support plans and processes to assist sales teams and for processing of sales transactions.
- You will assist in administration and planning of sales contracts as per specifications and expectations.
- You will collect information and customer data to support sales teams with identification/ qualification of leads and preparation of quotations and contracts.
- You will draft standard commercial documentation such as sales contracts and maintenance agreements to support sales.
- You will answer queries on stock and shipment of orders and deal with customers/ sales teams including informing customers about shortages, expected delivery dates, price changes, etc.
- You will follow up on orders and resolve problems related to orders
- You will collate feedback from post implementation review and prepare reports on customer complaints, delivery/ service problems, customer satisfaction, etc.
- You will compile reports and statistics for supporting sales teams in conducting business reviews.
- You will periodically update sales price tables and prepare reports and statements regarding sales efficiency.
- You will support pre- and after-sales activities.
- You will explain facts, policies and practices related to job area.
- You will support and interact primarily with colleagues of own sub-function.
- You will develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.
Now, here’s what we need from you
- Bachelor’s Degree or equivalent experience/qualification
- 2 years’ experience
Method of Application
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