Sheer Logic Bank Customer Care Executives Job 2022 Nairobi Job Vacancies & Careers Employment in Kenya

Sheer Logic Bank Customer Care Executives Job 2022

Bank Customer Care Executives Job, Customer Service Jobs Kenya 2022,

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Bank Customer Care Executives – position for one of our clients.

JOB PURPOSE

The Job purpose can be categorized as follows:-

The Customer Service Executive is responsible for meeting the Customer Care Department Standards.

To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.

Responsibilities

Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments.

Contribute to, monitor and report daily productivity on all revenue generating activities

Throug contact with the customers, give feedback on customer reactions to products and services rendered

Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments

Ensure Customer complaints are adressed appropriately and resolution given within Service standards

Promotes and maintains a high quality, professional, service oriented company’s image among users.

Qualifications

A minimum of 2 years’ experience in sales and customer service (experience in banking industry will be an added advantage)

How to Apply

Send your updated CV to recruitment@sheerlogicltd.com by 31st January 2022. Clearly indicate “Bank Customer Care Executives as the job title.