Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment

• Executes daily surveillance of building and equipment and reports all building and customer defects


• Monitors performance of equipment and installations and co-provides input on power usage and capacity planning. Provides data for input into reports, such as electric meter data


• Provides data for input into reports, such as electric meter data


• Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level Agreements (SLAs) and Measure of Performance (MOP)


• Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs and MOP


• Responds to alarms and handles or escalates alarms according to guidelines


• Provides practical direction for external security employees


• Participates in inventory control of supplies


• Makes suggestions for improving the quality and effectiveness of the data centre


• Participates in the full continuous (24×7) call-out team and/or shifts

Execute Customer Implementation process

• Acts as a first point of contact for customer deliveries and removals, prepares and plans operational activities and informs the local security team


• Provides CIM team with technical support and acts as first point of contact for CIM questions both internally and externally prior to escalation to CIM

Provide customer service support

• Carries out performance-tuning operations on data centre systems to ensure high level of power availability, and security.


• Supports Sales team in pre-sales technical support

Perform day-to-day client management activities

• Ensures that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services


• Supports the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues

Requirements

• BSc Degree or Higher Diploma in a technical field such as Computer Science, Electrical and Electronics Engineering or Telecommunications Engineering


• 5 years of work experience in IT, Telecom or Electrical and Electronics environment.


• Networking skills


• Cloud computing skills


• Project management


• Analytical thinking; logically and methodically thinks through issues


• Strong attention to detail


• Time management


• Ability to work as part of a team


• Ability to work independently with minimal supervision


• Excellent written and verbal communication skills


• Knowledge of technical requirements and builds for power infrastructures for data centres and telecommunication/IT equipment