Job Responsibilities

• Identifying business opportunities and business growth.


• Developing a detailed strategy that would enable him/her to grow and maintain a customer


• a portfolio that will ensure the delivery of the business targets in accordance with the


• Department’s annual performance plans.


• Managing the portfolio of all customers, with accountability for sales, service, risk and


• operational delivery and acquisition of new customers.


• Effectively executing all the agreed business development and growth strategies in


• accordance with the long, medium, and short-term plans of the organization and as set by the


• team leader. This will be done through active portfolio management and development by


• maintaining & growing existing income sources and meeting set targets for new business.


• Responsible for building a high-quality client portfolio by effectively managing clients across


• the entire financing cycle.


• Delivering high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customers or other professionals, and always acting according


• to the highest professional standards.


• Ensuring that client plans are coordinated, and the respective support teams are working in


• Taking a proactive approach to client planning across the portfolio collaborating with internal


• and external stakeholders.


• Establish an effective working relationship with the credit risk, in order to validate the accuracy


• of the customer risk profile.


• Ensure early identification of problem relationships and take action where there is potential


• and existing problem accounts to protect the organization’s interests.


• Conducting a market review of the sector performance, addressing key mitigates and growth


• opportunities in the sectors.


• Conducting consistent monitoring of deals to prevent defaults on client payments, and


• alterations in the client’s business, and to be aware of forthcoming clients’ financial needs.


• Continuously assessing risks associated with the client and inherent in the business, taking


• account of changing economic or market conditions, legal and regulatory requirements,


• operating procedures and practices, and management restructurings.


• Contact the clients immediately in the event of non-payment of a facility installment, and, if


• not resolved, take subsequent actions to recover credit in arrears according to Bank


• Monitoring facility accounts in arrears and working with the relevant staff to reduce the


• portfolio at risk and working with the Collections team to develop and implement recovery


• Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies.

Other Requirements

• A Bachelor’s degree from a recognized University.


• Experience in trade finance is an added advantage


• At least 2-5 years of work experience in Banking, 1 years of which should be in a Trade or Business Relationship Management role.


• Experience managing borrowing customers and analyzing financing proposals, especially for


• SMEs who are contractors or in the supply chain sector.


• Demonstrate in-depth technical knowledge and proven analytical skills in International Trade finance.


• Good problem-solving skills.


• Experience in relationship management and service delivery.