Call Center Trainee/Agent at Salix Data

  • Published date: June 10, 2022
  • Category: Customer Service & Support
    • Location: Nairobi, Nairobi
  • Jop type:
  • Salary: Ksh Not mentioned
  • Company name: Jobs in Kenya

Job Description


Job Description


The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of the duties and responsibilities during and after the training:



  • Manage large amounts of outbound calls in a timely manner

  • Follow communication “scripts” when handling different topics

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

  • Research required information using available resources

  • Document all call information according to standard operating procedures

  • Complete call logs and reports

  • Recognize, document, and alert the management team of trends in customer calls

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • Utilize software, databases, scripts, and tools appropriately

  • Meet personal/team qualitative and quantitative targets

  • And any other duties assigned


Qualifications



  • 1 year experience in a call center or customer service environment

  • Diploma or Degree in public relations or any other related field

  • Knowledge of administration and clerical processes

  • knowledge of customer service principles and practices

  • knowledge of call center telephony and technology

  • Familiarity with CRM systems and practices

  • Verbal, (English language proficiency

  • Superior listening skills

  • Proficient in relevant computer applications

  • Stress tolerance and resilience

  • Excellent data entry and typing skills

  • Achieve thoroughness and accuracy when accomplishing a task.

  • Willingness to think proactively and anticipate future needs



 

Method of Application


Interested and qualified? Go to Salix Data on jobs.smartrecruiters.com to apply

 

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