Host at Accor
- Published date: March 21, 2024
- Category: Administrative & Office
-
- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Job Description
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues.
- Demonstrates brand service Plus Standards in all interactions.
- To report on duty punctually, in full uniform according to appearance and grooming standards.
- To promote and maintain a positive working relationship at all times with the Colleagues.
- To consistently offer professional, friendly and warm service.
- To demonstrate a complete understanding of F&B Policies & Procedures and Service Standards as outlined in the brand.
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods.
- To be able to answer any Guest questions about menu items in an informative and helpful way.
- To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.
- Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.
- To follow all of safety and sanitation policies when handling food and beverage.
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant.
Qualifications
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate
Method of Application
Related jobs
-
Guest Service Agent at AccorJobs in Kenya
Job Description Welcome and assist Guests’ according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every...
-
Assistant Store Manager at West Kenya Sugar LimitedJobs in Kenya
Role Description This is a full-time on-site role for an Assistant Store Manager at West Kenya Sugar Co. Ltd (Kabras Sugar) located in Kakamega County, Kenya. The Assistant Store Manager will be responsible for day-to-day store management tasks, ensu...
-
Programme Analyst - Foundations at Safaricom KenyaJobs in Kenya
JOB DESCRIPTION Reporting to the Manager - Monitoring Evaluation Reporting and Learning, the position holder will manage the MPESA & Safaricom Foundations websites and digital content, Monitoring and Evaluation, Data analysis and ISO integra...