Hotel Operation Manager at Little Kitchen Help Ltd
- Published date: June 15, 2022
- Category: Restaurant - Food Service
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Would suit a candidate with strong customer relations skills and knowledge of F&B operations
- Exceptional leadership qualities and a passion for great service to the customer
- Ensure an exceptional and consistent level of customer satisfaction
- Develop close professional working relationships with customers and a clear understanding of their needs
- Analyze customer feedback, ensure customer satisfaction targets are met or exceeded, guest issues are resolved effectively, and continual improvement is implemented Team
- Provide inspirational, motivational, and visible leadership to all team members
- Establish a culture of continual improvement, empowerment and trust combined with performance management, professional development and support and coaching for colleagues to create a high level of employee engagement
- Create an environment that fosters teamwork, where people feel valued and appreciated and are rewarded and recognized for their efforts
- Identify and implement measures for resources to be shared between venues to maximize efficiencies
- Implement best HR practices and encourage innovation and new ideas
- Ensure all team members receive training to conduct their job to the highest standard and are supported in terms of self-development
- Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance reviews, training and development, disciplinary issues)
Method of Application
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