Reporting to the Director of Sales, you will lead the MICE segment of our business. Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests in the meetings, incentives, conventions and Exhibitions segment. 

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide


• Learning programs through our Academies


• Opportunity to develop your talent and grow within your property and across the world!


• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives


• Establish parameters, quotes and negotiate prices and seal contracts


• Participate in tradeshows, conventions and promotional events


• Maintain accounts, contact, activity and business details

Your experience and skills include:

• Strong interpersonal and problem solving abilities


• Excellent communication skills, both written and verbal required


• Highly responsible & reliable


• Knowledgeable and experienced in driving sales in remote locations.


• Ability to focus attention on guest needs, remaining calm and courteous at all times


• Experience in meetings, incentives, conventions and Exhibitions segment. 


• At least 5 years experience as a MICE Manager in a luxe brand

Your team and working environment:

Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.