Process Associate

At Top Tier, we help organisations align internal processes to customer needs by streamlining operations while maintaining customer focus. We seek to hire a Process Associate. The role is responsible for the end-to-end process management work for Top Tier clients. The position supports clients in improving their end-to-end operations.

The suitable candidate:

1. Thinks about building systems


2. Is able to see connections between tasks


3. Is process-oriented and is interested in quality and quality assurance


4. Is able to capture and document lessons learned from client projects and use that learning to improve future projects.

Key Duties and Responsibilities

1. Prepare and submit client work based on agreed deliverables.


2. Develop and follow up on client proposals.


3. Draft and review client contracts


4. Plan and execute Top Tier programs such as training, client meetings, etc.


5. Develop content on process improvement and collaborate with social media and marketing partners to share the content developed.


6. Be a natural critic of Top Tier’s processes and programs.


7. Effectively communicate internally and with the client on progress being made.


8. Manage company correspondence and set up meetings and appointments

Required Specifications

1. At least 3 years of related work experience


2. A minimum of a degree in a related field


3. Process management experience is an added advantage


4. Analytical and pays attention to detail


5. Ability to work collaboratively with others


6. Ability to manage different projects/stakeholders/interests


7. A self-starter with the ability to work independently and to follow tasks through to completion


8. Ability to use MS Office tools, particularly MS Excel, MS Word and PowerPoint


9. Listening and critical thinking skills

How to Apply

Are you interested and qualified? Send your CV to Fanisi HR Solutions at jobs@fanisi.net by Wednesday 14th June 2023 with the subject line ‘Process Associate’. Only shortlisted candidates will be contacted. The availability to start immediately will be an advantage.