Job Description

Replenishment Manager Job, Other Professions

Company: Builders Warehouse

Position: Replenishment Manager

Location: Kenya-Nairobi

Division / Dept: Replenishment

Responsibilities

Operational Tasks

• Manage the entire store stock portfolio through ordering (manual and auto RPL), KVI (Key Value Items) and linked ranges, aged and discontinued stock


• Monitor sales per department, investigate non performing departments, identify causes of non-performance and take necessary action and corrective measures if stock related, to improve sales


• Manage and action low stock levels through daily floor walks, actively


• Manage margins to increase basket and feet, actively


• Manage in stocks and Add Hoc orders for all national and regional promotions

Reporting

• Monitor and Report on margins to ensure that the business pricing is in line with competitors


• Report on negative margin


• Report on departments where sales are down


• Report on progress or effectiveness of promotions and the store ranking in terms the chain


• Reporting of over and under performing vendors/articles to the relevant vendor and possible solutions to improve sales


• Report on aged and discontinued stock to the relevant stakeholders and take necessary action to reduce provisions on those lines


• Report on all advertised merchandise currently out of stock and action accordingly


• Ensure regular feedback sessions with line manager on Key Performance Indicators

 Relationships and Engagement (Internal and External)

• Ensure relationship building with the Management Team and Sales Consultants to minimize out of stocks and over stocks


• Encourage feedback from various stakeholders within the store in order to optimize stock rotation


• Engage with Suppliers in order to encourage a healthy relationship which is beneficial to both parties

Ensure customer satisfaction;

• Acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as required


• Maintain housekeeping standards (i.e. clean and orderly checkout area)


• Be aware of all promotions, promotional items and financial services products that are active in the store


• Be familiar of the requirements of the CPA in order to advise customers


• Direct customers to the correct departments or call the correct consultants to assist customers, as needed in a polite, friendly and professional manner


• Ensure the Information Desk is well presented, clean and welcoming to customers


• Keep up to date on emergency procedures and make the required announcements, if instructed to do so by management, should an emergency situation arise


• Assist in banking, till points, and refunds as and when required

Assist at the Money Centre;

• Man the money centre in the absence of the Money Centre Agent to ensure availability for customer engagement


• Keep up to date with all Financial Services products and VAS products in order to respond to customer queries or requests for information


• Process various payment types for various product offerings (eg. tickets, lotto, coupons etc.) for customers in a professional and efficient manner


• Manage float at the Money Centre counter according to all policies and procedures


• Conduct customer interviews for opening of new accounts for Real People and RCS cards


• Liaise with Real People and RCS with regards approval of loans for new and existing customers


• Complete / capture the relevant product application information correctly onto the system


• Record, follow up, resolve and/or escalate customer (internal & external) queries pertaining to Financial Services products


• Keep filing and record keeping up to date


• Provide feedback on customer queries to Regional Financial Services Manager as and when required


• Carry out ad hoc administration and other duties as required by the Front End manager


• Report any system queries or accessibility problems to the Front End Manager timeously

Assist at Front End;

• Assist the Front End Manager with scheduling, attendance, clocking and taking of day offs, tea and lunches


• Assist the Front End Manager with ensuring that refunds and customer repairs are correctly processed, adhering to the limits of authority and that all policies and procedures are followed


• Ensure that all Cashiers have enough change and that change ordered by Cashier is the same delivered back to frontline


• Assist with cashing up of cashiers in banking office as and when required


• Escalate any faults/problems with equipment to Front End Manager and/or UCS immediately by logging calls and the Admin Manager to be informed of such call logs


• Ensure adequate supplies of stationery (till rolls, standalone device rolls, plastic bags) daily


• Authorise all refunds (for items out of stock and returns) processed on the yard/ building materials till on POS.


• Follow the correct company procedures for refunds

Assist at the Information Counter;

• Assist customers with price queries


• Resolve queries on incorrect pricing/shelf edge ticketing


• Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so that they can be overridden on the system


• Assist walk in customers with queries regarding on-line deliveries and collections.

Assist with Dispatch

• Assist with the control of deliveries by ensuring that correct documentation has been handed to the driver and that the customer is notified of the delivery date and time


• Follow company policy and process for out of stocks and ensure that out of stock articles are processed as per the processes for both in store and online orders


• Reconcile the documentation correctly to the system reports daily and complete and file documentation daily including the filing of outstanding collections and partial collections


• Follow up on outstanding or non-scheduled deliveries daily


• Ensure that partial collections are correctly recorded as per the policy and follow up weekly


• Drive fulfilment targets for both Collections and Deliveries in order to ensure optimum customer service

Qualifications 

• Engage with Buyers, planners, and Merchandise controllers to ensure


• Grade 12/ Matric


• University degree or Diploma in relevant field


• Minimum 5-8 years’ experience in retail environment ( hardware environment is an added advantage)


• Excellent communication, negotiation and influencing skills combined with high customer and service orientation.


• Strong financial background with ability to accurately assess key business metrics and key performance indicators


• Competent IT skills: Microsoft Outlook / Excel / Word / PowerPoint / Social media platforms.


• Ability to build and develop relationships at every level with excellent cross-cultural competency.


• Team player who is comfortable working on own initiative.


• Confident, persuasive, with a ‘can do’ attitude;


• Clear credit & criminal record essential

How to Apply

Application closing date: 05th April 2021
Contact person for further information about this vacancy/forwarding of application:
Name: I Aissa Gundo
e-mail: aissa.gundo@builders.co.za

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