Replenishment Manager Job Vacancies In Kenya
- Published date: March 31, 2021
- Category: Management & Business Development
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- Location: Nairobi, Nairobi
- Jop type:
- Salary: Ksh Not mentioned
- Company name: Jobs in Kenya
Job Description
Replenishment Manager Job, Other Professions
Company: Builders Warehouse
Position: Replenishment Manager
Location: Kenya-Nairobi
Division / Dept: Replenishment
Responsibilities
Operational Tasks
- Manage the entire store stock portfolio through ordering (manual and auto RPL), KVI (Key Value Items) and linked ranges, aged and discontinued stock
- Monitor sales per department, investigate non performing departments, identify causes of non-performance and take necessary action and corrective measures if stock related, to improve sales
- Manage and action low stock levels through daily floor walks, actively
- Manage margins to increase basket and feet, actively
- Manage in stocks and Add Hoc orders for all national and regional promotions
Reporting
- Monitor and Report on margins to ensure that the business pricing is in line with competitors
- Report on negative margin
- Report on departments where sales are down
- Report on progress or effectiveness of promotions and the store ranking in terms the chain
- Reporting of over and under performing vendors/articles to the relevant vendor and possible solutions to improve sales
- Report on aged and discontinued stock to the relevant stakeholders and take necessary action to reduce provisions on those lines
- Report on all advertised merchandise currently out of stock and action accordingly
- Ensure regular feedback sessions with line manager on Key Performance Indicators
Relationships and Engagement (Internal and External)
- Ensure relationship building with the Management Team and Sales Consultants to minimize out of stocks and over stocks
- Encourage feedback from various stakeholders within the store in order to optimize stock rotation
- Engage with Suppliers in order to encourage a healthy relationship which is beneficial to both parties
Ensure customer satisfaction;
- Acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as required
- Maintain housekeeping standards (i.e. clean and orderly checkout area)
- Be aware of all promotions, promotional items and financial services products that are active in the store
- Be familiar of the requirements of the CPA in order to advise customers
- Direct customers to the correct departments or call the correct consultants to assist customers, as needed in a polite, friendly and professional manner
- Ensure the Information Desk is well presented, clean and welcoming to customers
- Keep up to date on emergency procedures and make the required announcements, if instructed to do so by management, should an emergency situation arise
- Assist in banking, till points, and refunds as and when required
Assist at the Money Centre;
- Man the money centre in the absence of the Money Centre Agent to ensure availability for customer engagement
- Keep up to date with all Financial Services products and VAS products in order to respond to customer queries or requests for information
- Process various payment types for various product offerings (eg. tickets, lotto, coupons etc.) for customers in a professional and efficient manner
- Manage float at the Money Centre counter according to all policies and procedures
- Conduct customer interviews for opening of new accounts for Real People and RCS cards
- Liaise with Real People and RCS with regards approval of loans for new and existing customers
- Complete / capture the relevant product application information correctly onto the system
- Record, follow up, resolve and/or escalate customer (internal & external) queries pertaining to Financial Services products
- Keep filing and record keeping up to date
- Provide feedback on customer queries to Regional Financial Services Manager as and when required
- Carry out ad hoc administration and other duties as required by the Front End manager
- Report any system queries or accessibility problems to the Front End Manager timeously
Assist at Front End;
- Assist the Front End Manager with scheduling, attendance, clocking and taking of day offs, tea and lunches
- Assist the Front End Manager with ensuring that refunds and customer repairs are correctly processed, adhering to the limits of authority and that all policies and procedures are followed
- Ensure that all Cashiers have enough change and that change ordered by Cashier is the same delivered back to frontline
- Assist with cashing up of cashiers in banking office as and when required
- Escalate any faults/problems with equipment to Front End Manager and/or UCS immediately by logging calls and the Admin Manager to be informed of such call logs
- Ensure adequate supplies of stationery (till rolls, standalone device rolls, plastic bags) daily
- Authorise all refunds (for items out of stock and returns) processed on the yard/ building materials till on POS.
- Follow the correct company procedures for refunds
Assist at the Information Counter;
- Assist customers with price queries
- Resolve queries on incorrect pricing/shelf edge ticketing
- Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so that they can be overridden on the system
- Assist walk in customers with queries regarding on-line deliveries and collections.
Assist with Dispatch
- Assist with the control of deliveries by ensuring that correct documentation has been handed to the driver and that the customer is notified of the delivery date and time
- Follow company policy and process for out of stocks and ensure that out of stock articles are processed as per the processes for both in store and online orders
- Reconcile the documentation correctly to the system reports daily and complete and file documentation daily including the filing of outstanding collections and partial collections
- Follow up on outstanding or non-scheduled deliveries daily
- Ensure that partial collections are correctly recorded as per the policy and follow up weekly
- Drive fulfilment targets for both Collections and Deliveries in order to ensure optimum customer service
Qualifications
- Engage with Buyers, planners, and Merchandise controllers to ensure
- Grade 12/ Matric
- University degree or Diploma in relevant field
- Minimum 5-8 years’ experience in retail environment ( hardware environment is an added advantage)
- Excellent communication, negotiation and influencing skills combined with high customer and service orientation.
- Strong financial background with ability to accurately assess key business metrics and key performance indicators
- Competent IT skills: Microsoft Outlook / Excel / Word / PowerPoint / Social media platforms.
- Ability to build and develop relationships at every level with excellent cross-cultural competency.
- Team player who is comfortable working on own initiative.
- Confident, persuasive, with a ‘can do’ attitude;
- Clear credit & criminal record essential
How to Apply
Application closing date: 05th April 2021
Contact person for further information about this vacancy/forwarding of application:
Name: I Aissa Gundo
e-mail: aissa.gundo@builders.co.za
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