Job Description

At Handyman Staffing, we offer staffing support and solutions to our clients. We are looking for a Reporting Analyst for our call center client.

He/she will ensure that all defined business reports are prepared and sent out in a timely manner.

Duties and Responsibilities:

• Ensure Timely preparation of daily, weekly, monthly, quarterly, and yearly client reports across all lines of business


• Design new report templates as requested by managers


• Perform ad-hoc statistical compilation and reporting as requested


• Coordinate and educate team members on new reporting standards


• Lead efforts to improve service level within the organization


• Analyze data and develop written management reports


• Develop and implement of new data collection, data validation and data quality operating procedures


• Design and develop databases in line with the business’ best practices


• Assist in automation of company reports across the business


• Ensure accurate, complete, and secure storage of data in company databases


• Collate, consolidate, validate, and maintain a consistent storage of data captured in trackers


• Validation of forecasts as requested by the management on a timely basis

Qualifications and Experience:

• Experience in dynamic database design and maintenance


• Experience in statistical software packages such as SPSS, SAS, R etc


• Experience in data manipulation techniques such as data exploration, cleaning and importation


• Strong reporting, Excel, SQL, and database background required


• Experience with ecommerce, Web Analytics, and/or Call Center Operations is a plus


• Analytical mindset


• Must be good in figures


• Excellent IT skills and proficient in database management


• Integrity


• Attention to detail and problem solving skills


• Good communication skills


• Report writing skills


• Ability to prioritize and organize effectively


• Ability to manage multiple projects


• Ability to use software applications such as Microsoft Office Suite, Visio, etc.


• Ability to analyze key performance indicators/metrics.

If interested, please send your CV to recruitment@handymanstaffing.com by Friday 26th November 2021.

Indicate ‘Reporting Analyst’ in the subject.

Only those shortlisted will be contacted.

Apply Now Email Job