Job Description

Vacant Position: Reservation Officer – Luxury Tour & Travel Company

Job Summary: Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.

Duties & Responsibilities

• Issuing hotel vouchers and reservations arrangement of local and international tours


• Following up on confirmation of booking vouchers


• Reconfirming guests flight tickets before Safari


• Making provisional bookings for our guests


• Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.


• Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM


• Ensure clients’ special requests especially on accommodation & room specification.


• Designing Safari Packages for all tours


• Processing payments for suppliers for accounts to make the necessary arrangements for payments.


• Briefing tour leaders before safari.


• Maintaining excellent communication with all our suppliers, local and overseas agents.


• Booking flights as per Company’s specifications


• Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

Person Specifications

• Must be proficient in the following areas:


• Degree or Diploma in Tourism Management or its equivalent


• Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company


• Proficiency in Computer skills especially GRANIT system


• Must have excellent guests’ service and communication skills


• Excellent time management skills


• Attention to details and high level of accuracy


• Excellent interpersonal and organizational skills


• Ability to make quick and balanced decisions


• Can work on late evening/ night shifts.


• A Team player

How to Apply

Send your application clearly stating the position you are applying for in the subject line to jobs@micato.co.ke by18 September 2021.

Please note that only shortlisted candidates will be contacted.

Apply Now Email Job