Job Description

Who We Are

Moko Home + Living is a growing company bursting with innovation, creativity, and passion. Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn’t easy – they must settle for low-quality furnishings or break the bank.  Join us in building the products, the brand, and the network to put quality living within everyone’s reach. Here’s what our team has accomplished in the few years since our founding:

Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fuelling our growth and vision

Supported the growth of over 200 small furniture businesses across the country · Grown from a start-up to mid-sized company 

Role In Brief

We are looking to add a customer-oriented and analytical Depot Sales Assistant to our Customer Engagement team, who will be able to provide high class customer service to our clients and build long-term relationships with them. You’ll be motivated by building relationships with a portfolio of long-term customers. You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments.  Finally, you’ll be eager to take on more responsibility and grow your career as part of our team.

Responsibilities

 Manage Client Accounts

• Take responsibility for placing orders as directed by your supervisor


• Manage customers’ payment (Cash, Mpesa, Bank deposits)


• Build long-term relationships with clients and service recurring order needs


• Provide all customer support required by the Depot clients

Handle Stock and Ensure Proper Maintenance of the Depot

• Receive, offload, store and ensure proper distribution and maintenance of stock


• Conduct weekly stock checks or at other required intervals from time to time


• Ensuring cleanliness, tidiness, and safety of the work environment

 Network within the Industry and Identify New Clients

• Build and grow relationships within the furniture manufacturing industry


• Use industry networks and any other related means to generate new leads on an on-going basis


• Develop a strong understanding of competitors and competing products on the market

 Present Products to Prospective Customers

• Pursue leads, research prospects, and make initial introductory calls


• Make product presentations which show an in-depth understanding of our products and the client’s needs


• Offer recommendations to your supervisor about creditworthiness of new customers


• Close relationships and coordinate orders with our warehouse

Career Growth + Compensation

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

Qualifications

• You have at least 1-2 years’ experience in a role with sales or customer relations responsibilities


• You possess strong interpersonal skills and success developing productive professional relationships


• A mature professional who can comfortably relate with business owners and purchasing managers


• You have strong analytical skills and attention to detail— you have the ability to analyse customer statements and proactively identify and address issues with customer accounts


• You are proficient in Microsoft Word and Excel


• You are eager to join a quickly growing organization and team

How To Apply

Visit moko.co.ke/careers to apply online

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