Job Description

Job Vacancy: Assistant Customer Relations Officer

Stonefield Company Limited (located in Awasi) whose core business is production and supply of construction materials including aggregate, paving blocks, building blocks and a variety of precast items is seeking to recruit a customer centric and self-motivated individual to provide a positive customer experience both at the point of sale and after the sale in order to gain competitive advantage for the company through customer satisfaction and service excellence.

Duties shall include:

1. Customer Service

• Manage incoming calls.


• Build sustainable relationships through interactive communication to achieve customer satisfaction.

2. Communication Agent

• Act as a liaison between the customer and other departments.


• Update clients on tentative delivery time of orders.

3. Public Relations

• Cold call existing/dormant clients to source for orders towards meeting set targets.


• Facilitate filling of account opening forms and creation of customer accounts on ERP.

Required Qualifications and Attributes:

• Diploma in Public Relations/Customer Service or any other relevant course from a recognized institution.


• At least 1 year experience in a similar position/direct contact with clients.


• Proficiency in computer applications, Strong phone handling skills and active listening


• Customer focused and ability to adapt/respond to different types of personalities


• Excellent communication skills, ability to plan, multi-task and manage time effectively

How to Apply

Interested candidates who meet the above specifications are encouraged to send their Application and Updated CV only to -The Group Human Resource & Admin. Manager, Stonefield Co. Ltd, P.O.Box 3936 40100 Kisumu, to reach us by 14th August 2021

OR

Email – hr@stonefield.co.ke (Subject- Assistant CRO)

Pay indicator: Ksh 25,000

We always endeavor to make contact with all our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks after the application deadline, kindly acknowledge that your application was not successful on this occasion but may be considered in future.

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