Job Description

Job Description/Requirements

Department    Restaurant & Bar
Reports To    Restaurants & Bars Manager

GENERAL JOB DESCRIPTION
As a Housekeeping Attendant, you would be responsible to check, clean and restock all public area restrooms, lobby areas, restaurants, fitness room and spa. Assist the housekeeping department to drive immaculate cleaning standards, guest service and interdepartmental staff relations at all times.

Additionally, able to answer general customer enquiries about the hotel's facilities, services, timings of different F&B outlets, SPA and other general policies and procedures of the facilities.

KEY PERFORMANCE & EVALUATION AREAS
•    Responsible for the cleanliness of cloakroom/washroom and lobby areas.
•    Welcome all guests and receive coats, bags and other personal belongings from them and keep them in the designated area.
•    Ensuring that you are always polite and helpful towards guests and colleagues.
•    Maintain and clean all public area washrooms in the hotel.
•    Each washroom to be checked on a regular interval as per the standards set by the Executive housekeeper.
•    Clean all glass doors and mirrors in public areas.
•    Make regular rounds during the shift to keep the front of the hotel free from the trash.
•    Make regular rounds to empty ashtrays and urns from lobby and bar areas.
•    Make regular rounds to restock hand tissues, toilet rolls, hand wash liquids, sanitisers and shoe polishes.
•    Make sure all toilet bowls and urinal are clean and tidy at all times.
•    Polishes and cleans all furniture and fixtures in lobby, wash-rooms and other public areas.
•    Responsible for vacuum, mop and polishes all guest elevators.
•    Responsible to sweep, mop, scrub, wax, and polishes cloakrooms, lobby, restaurants and other public areas.
•    Responsible to clean and maintain cloakrooms/washrooms of restaurants, banquet halls, SPA and another public area etc.
•    Responsible for upkeeping and maintaining all cleaning equipment eg: Vacuum cleaner, Scrubbing machine, carpet shampoo machine etc.
•    Responsible for maintaining a time schedule for cleaning of each area.
•    Responsible for deep cleaning or spring cleaning of the designated area as per the schedule.
•    Able to use polishing and scrubbing machine and also have a good knowledge of chemicals and polishes.
•    Take care of customers belongings efficiently always.
•    Return guest items and personal belongings to the guests.
•    Always keep the cloakroom/washroom areas clean and tidy.
•    Report any lost items, suspicious persons or items to the housekeeping desk and refer guest problems or complaints to supervisors immediately.
•    Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
•    Any other task as and when assigned by the supervisors or managers.

KEY PERFORMANCE INDICATORS (KPI’s)
•    Excellent verbal and written communication skills.
•    Excellent interpersonal, negotiation, and conflict resolution skills.
•    Excellent organizational skills and attention to detail.
•    Strong analytical and problem-solving skills.
•    Ability to prioritize tasks and to delegate them when appropriate.
•    Ability to act with integrity, professionalism, and confidentiality.
•    Thorough knowledge of employment-related laws and regulations.
•    Proficient with Microsoft Office Suite or related software

EDUCATION & TRAINING
•    2 years of experience in similar role in a hospitality environment.
•    A diploma in hotel management, or a certificate /diploma in F&B Service from a recognized tourism industry.
•    A relevant degree is an added advantage.

ABILITIES
•    Ability to comply with all Food and Beverage brand standards.
•    Able to work constructively in a fast-paced work environment.
•    Able to maintain a calm, professional and supportive demeanor under pressure.
•    Able to be a proactive, problem solving, team player.
•    Able to create a positive working environment among the staff.
•    Able to be a mentor towards other staff members.
•    Able to work varying shifts and days as business needs dictate.                
•    Able to multi task.                                   
•    Able to meet deadlines.                               
•    Able to meet financial targets.
•    Willingness to develop team members and self.
•    Flexibility to respond to a range of different work situations.
•    Passion for delivering exceptional levels of guest service.

Candidates must be able to present the following documents:
1. Up to date Certificate of Good Conduct,
2. Valid NHIF card.
3. Valid NSSF card.
4. Health Clearance Certificate.
5. Certificate of Service from previous employers
6. Education & Training Certificates where applicable
    
Disclaimer:    This job description reflects the management’s assignment of essential functions; nothing herein restricts the management’s right to assign or reassign duties and responsibilities to this job at any time.

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