Job Description

Kilimall

Job Vacancy: Aftersale Agent

Starting date: Immediately

Who are we?

Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.

Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.

We invite you to be part of our team by submitting your application to the following role based in
Nairobi.

Responsibilities

• Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely manner.


• Helping the customers to get the necessary support i.e. help them install, maintain, operate particular product and advise customers on after sales product policy application.


• Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product.


• Communicate and coordinate with internal departments


• Keeping track of all orders being returned and resend to customers.


• Ensure efficient and accurate logging of all after sales inquiries


• Take ownership of customers after sales complaints and follow problems through to resolution efficiently


• Constantly investigate and report after sales issues and options that will assist in service improvements.


• Any other duty assigned from time to time.

Qualifications

• Bachelor degree in Business Administration or an equivalent


• 1 year relevant work experience.


• Be a strong team player with excellent interpersonal skills


• Be able to work well and meet strict deadlines with minimum supervision


• Have a good working knowledge of MS Office applications with strong report writing skills


• Have excellent communication skills, both oral and written

Type of Employment: Casual basis. should have their personal laptop and be close or around Mombasa Road, Mlolongo, Kitengela or Athi River, will share a template

How to Apply

Are you interested in this position and do you meet the minimum requirements?

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com, by close of business 28th February 2022.

Fresh Graduates are encouraged to apply

Due to the high volume of applications received only short listed candidates will be contacted.

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